Thanks to Scott, he made me aware of an awesome little piece of software to help do some usability testing on your site. It’s called ClickTale, and it will literally show you a video of what a user is doing on your site, among many other features. I gave it a shot on Carbon Fiber Gear to see what some people were doing on the pages where I was selling products. Wow, I can see where people are moving their mouse, what they’re clicking on, how long they look at each section, etc. It really tells me a lot about how a person uses my site, and allows me to design accordingly. Check out this video that explains the whole thing:

ClickTale has a free package that offers 100 recordings every week (400/month). Simply sign up, place some code in your header and footer, and you’re good to go. Anything over that will cost you…but if your site isn’t very big, it’s more than enough.

Keep in mind there are some privacy concerns regarding this. According to ClickTale’s own terms of service, you’re required to disclose in your privacy agreement that you’re using it.

Give it a shot and let me know what you think. Did you find out anything new about your readers/customers?