Comments on: Is The Verizon Fios IT Team Completely Incompetent?

By: James

James — Thu, 06 Nov 2008 17:32:38 +0000

I hate that you went through this. I worked at the National Fiber Center for FIOS in dalla for about 3 months before I quit.

The only thing they really care about is getting you off the phone as fast as possible. When they were talking about orders flowing what they mean is in a program that sets up the provisioning for your service something broke in that process so the steps behind it could not finish.

If you EVER have to call them again get the following informtaion when you call

1. Your circuit ID. That is how they pull up everything.

2. Which call center you are calling.

By: Jake

Jake — Mon, 03 Nov 2008 22:11:03 +0000

lol, I can’t wait to see if they can fix it! Just remeber the next tier of technical support is divine intervention. But don’t worry, Verizon hired God as an independent consultant last quarter.

By: Ummm, Could Be, or More FIOS Follies |

Ummm, Could Be, or More FIOS Follies | — Sat, 01 Nov 2008 18:38:03 +0000

[...] Linky. [...]

By: David Pitlyuk

David Pitlyuk — Fri, 31 Oct 2008 21:32:04 +0000

Jake – Thanks for the heads up, I saw that on Consumerist. Check out my latest update on the post for my comments on it.

Looks like things are in motion finally (I have internet now), I won’t need to file a complaint. Although it’s good to know for future instances, as well as for anybody else that may have problems and is reading this.

By: Jake

Jake — Fri, 31 Oct 2008 21:30:02 +0000

A bunch of people on consumerist are saying you should file a complaint with the Virginia State Corporation Commission? (I think you said that you live in Virginia). Try calling 804-371-9967 and filing a formal complaint with them. Your complaint may have to be in witting but the address is on-line.

By: why god hates me ? "It’s Been 35 Days, Can Someone PLEASE Properly Install FiOS?" [Bad Install]

Fri, 31 Oct 2008 17:23:08 +0000

[...] Is The Verizon Fios IT Team Completely Incompetent? [DP] (Photo: TeachingThomas ) [...]

By: Ted Nugent

Ted Nugent — Thu, 23 Oct 2008 18:55:37 +0000

Only “Executive Level” alert? Demand “Code Red Presidential Defcon 7.”

Also, demand that a Wi-fi hotspot be installed on their dime and delivered by a stripper.

By: David Pitlyuk

David Pitlyuk — Thu, 23 Oct 2008 14:07:25 +0000

Thanks Brian, you can also contact me directly from that contact link at the top. I’m working on a solution to fix the issue.

By: Brian

Brian — Wed, 22 Oct 2008 22:43:13 +0000

FYI – I’m using Firefox and the links don’t work. I just tried Chrome and its the same prob. Sorry to use this post comment thread to let you know, but I figured you’d be checking it…

By: Eugene

Eugene — Tue, 21 Oct 2008 16:30:17 +0000

looking forward for more information about this. thanks for sharing. Eugene